Legal
Refund Policy
This policy explains the planned refund boundary for LISTDIR prepaid target-credit packs. Mandatory consumer rights always take priority.
Last updated: 30 July 2026
Before paid launch
Checkout is closed until the payment, tax, verified-catalog, tenant-isolation, backup, and incident-response gates pass. The final checkout will show the seller, total price, tax, package scope, delivery timing, and links to this policy before payment.
Duplicate or unauthorized charges
Contact support@listdir.app promptly if a charge is duplicated or unauthorized. We will review processor records and apply required remedies. A payment dispute does not remove rights available under applicable law.
Unused and used credits
A request concerning unused credits will be assessed against the purchased offer and applicable consumer rules. Once immediate digital delivery or target work begins with any consent or acknowledgment required by law, refund eligibility may be reduced for the delivered portion. Broken, unexpectedly mandatory-paid, or abandoned-before-execution targets should release a reserved credit rather than count as completed work.
Third-party outcomes
Rejection, delayed review, removal, nofollow treatment, or lack of traffic from a directory does not by itself establish a service defect because directory operators control those outcomes. This does not limit remedies where LISTDIR fails to provide the purchased digital service with reasonable care or where mandatory law provides otherwise.
How to request review
Email support@listdir.app with the workspace, order reference, reason, and requested remedy. Do not send payment card details. We may request reasonable identity verification and will respond within a reasonable period based on the issue and applicable deadline.